Refund policy
Read this before you buy. Placing an order means you accept it.
The short version
I do not accept returns for change of mind. Almost everything here is a single physical copy that came out of my own collection, and once it has been posted or mailed and handled it cannot go back on the shelf as the same book.
I do accept returns when a book is not what I said it was. That is a real commitment and it is set out below.
What counts as not as described
- The wrong book or the wrong issue arrived.
- Pages are missing, detached or defaced in a way the listing did not mention.
- The book has been restored or repaired and the listing did not say so.
- There is damage the listing did not disclose.
If any of those apply, email support@grabmyslabs.com within 14 days of delivery with photographs. Use email rather than the contact form for this one, because the photographs have to come with it and the form cannot carry attachments. I'll refund you in full including the return postage, because the mistake was mine.
The refund is paid once the book is back with me, in the condition it reached you in. I'll tell you how to send it and I cover that postage. Sometimes I'll tell you not to bother sending it back at all, and if I do, the refund goes out straight away.
What does not count: my grade
Raw books carry my own estimate, not a third-party grade. It says so on every listing. Grading is a judgement, two experienced people can look at the same book and land a half grade apart, and my number is my honest read rather than a certificate.
Disagreeing with my estimate is not grounds for a return. That is the trade-off of buying raw at raw prices, and it is priced in: everything is discounted below market value precisely because you are taking my word rather than a third-party grade.
Graded books are different. Those carry a third-party grade and a certification number you can verify yourself before you buy.
Cancelling before it ships
Cancel any time before dispatch, at no charge. If you have an account, open the order under Your orders and press Ask to cancel this order. Otherwise email support@grabmyslabs.com or use the contact form. Either way I check the book has not gone out, then refund you in full and put it back on sale. Nothing is charged back until I have checked, and you hear from me within 2 business days.
Once it has shipped, it has shipped. And it's yours.
Damaged in transit, or lost
Tell me within 48 hours of delivery, with photographs of the parcel and the book. I need those photographs to claim with USPS, so send more rather than fewer. I'll refund or replace and cover the postage.
Keep the packaging until I tell you otherwise. USPS can ask to see it.
If it never arrives, I file the claim with USPS myself.
Returned undeliverable
If a parcel comes back because the address was wrong or delivery was refused, I refund the books and keep the postage, which was genuinely spent.
If I cancel your order
Two cases, both mine rather than yours: an order I cannot fill because the book went while you were checking out, and an order priced by an obvious error. Either is refunded in full, and I tell you before anything ships. What counts as an obvious error, and what does not, is set out in the terms of service.
How refunds are paid
Back to the original payment method, always. Card refunds typically take 5 to 10 business days to appear, which is your bank's timetable rather than mine. I do not issue store credit.
Auctions and pre-orders
Neither exists here. Everything on this site is a fixed price on a book I already own and have in my hands.